Project & Operations Lead

This role is all about balancing the big picture with the details, leading projects from conception through delivery, and ensuring our operations run like a well-oiled machine working alongside an established account management department. If you're someone who thrives in a fast-paced environment, loves optimising processes, and enjoys leading a team to success, this might just be the perfect role for you.

Project Management:

• Own the end-to-end delivery of digital and creative projects, ensuring they’re completed on time, within scope, and on budget.

• Develop and manage detailed project plans, coordinating with clients, internal teams, and stakeholders to keep everything on track.

• Use your problem-solving skills to anticipate challenges and implement solutions before they become issues.

Operations Management:

• Keep our agency’s operations running smoothly by optimising workflows, managing resources, and refining processes to improve efficiency and output.

• Work closely with our leadership team to align operational strategies with our growth goals, ensuring we’re always moving forward.

• Oversee resource allocation, ensuring our teams have what they need to deliver their best work.

PM Team Leadership:

• Lead and inspire a wider project management team, fostering a culture of collaboration and continuous improvement.

• Conduct regular check-ins, provide feedback, and support team members in their professional development, ensuring everyone is motivated and performing at their best.

Client Relations:

• Act as a key point of contact for our clients, building strong relationships and ensuring we exceed their expectations.

• Partner with our account management team to understand client needs and provide strategic guidance that drives success.

Performance Monitoring & Reporting:

• Track and analyse key performance metrics related to project delivery, operational efficiency, and team productivity.

• Provide regular updates to senior management, using data-driven insights to recommend improvements and drive operational excellence.

• A proven track record in project management within a digital or creative agency.

• A deep understanding of digital products, web development, and creative processes.

• Exceptional organisational skills and the ability to juggle multiple priorities.

• Strong leadership qualities with a passion for developing teams.

• Excellent communication skills, both with clients and internal teams.

• Experience with project management tools (e.g Monday.com, Asana).

• A proactive, solution-oriented mindset that thrives under pressure.

Nzime's 24 years as a leading digital agency have earned us a reputation for passion, creativity, quality and great customer service. Our work speaks for itself and we're looking for someone that can join our vibrant expanding team and bring new ideas to a great working environment.

Our Never Sit Still ethos drives us to go further, dig deeper and always resist the obvious – making sure the ideas we bring to the table solve real problems and create enduring value for the people and brands we partner with. Our vibrant rabble of big hearts and inquisitive minds give us a winning culture of tenacious energy and boundless curiosity. Our people share a real appetite to get under the skin of a brand, and into the heart of a problem.

We are an agency working with exciting national and global brands, delivering excellent digital experiences for two decades. You would work amongst a talented and experienced Creative team with close collaboration with the Development and Client Services teams.

Staff benefits include:

• Central Nottingham office
• 24 days holiday (plus Christmas and bank holidays)
• Trips to industry conferences and workshops
• Flexi-time and working from home days each week
• Social activities
• Sega Rally arcade machine on free-play
• Beer fridge
• Macbook Pro with dual screens
• Headspace app
• Weekly 121's
• Career development plan
• Access to our Wellbeing programme

If you’re ready to bring your energy and expertise to Nzime, we’d love to hear from you. Please send your CV to people@nzime.com

Please, no recruiters.

Nzime is committed to creating a diverse environment and is proud to be an equal-opportunity employer. We believe in celebrating diversity and are dedicated to creating an inclusive space for all team members.